Privacy Policy

Effective Date: 18th November, 2025
Last Updated: 18th November, 2025

Introduction

Welcome to Sorinio, an Enterprise Resource Planning (ERP) platform built and powered by CycleBreeze Technologies (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal and business data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Sorinio platform and related services. Please read this policy carefully to understand our practices regarding your data.

By accessing or using Sorinio, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1 Information You Provide Directly

• Account Information: Name, email address, phone number, company name, job title, and billing information
• Business Data: Information you enter into the Sorinio platform including customer records, financial data, inventory information, employee records, and other business-related content
• Communication Data: Messages, support tickets, feedback, and correspondence with our team
• Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors)

1.2 Information Collected Automatically

• Usage Data: IP address, browser type, device information, operating system, access times, pages viewed, and navigation patterns
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience and analyze platform usage
• Log Data: Server logs, error reports, and system activity records

1.3 Information from Third Parties

• Integration Data: Information from third-party applications you connect to Sorinio (e.g., accounting software, CRM tools, payment gateways)
• Business Partners: Data received from authorized partners or referral sources

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Provide, maintain, and improve the Sorinio platform
• Process transactions and manage your account
• Enable core ERP functionalities including CRM, finance, HR, project management, and analytics

2.2 Communication

• Send service updates, security alerts, and administrative messages
• Respond to inquiries, support requests, and feedback
• Provide customer service and technical support

2.3 Business Operations

• Analyze platform usage to improve features and user experience
• Conduct research and development for new products and services
• Generate aggregated, anonymized analytics and insights

2.4 Security and Compliance

• Detect, prevent, and address fraud, security issues, and technical problems
• Enforce our Terms of Service and other policies
• Comply with legal obligations and regulatory requirements

2.5 Marketing (With Your Consent)

• Send promotional materials, newsletters, and product updates
• Personalize your experience and provide relevant content
• Conduct surveys and gather feedback

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure (e.g., AWS, Google Cloud, Microsoft Azure)
• Payment processing
• Email delivery and communication services
• Analytics and monitoring tools
• Customer support platforms

These providers are contractually obligated to protect your data and use it only for specified purposes.

3.2 Business Transfers

If CycleBreeze Technologies undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information when required by law or in response to:

• Valid legal processes (subpoenas, court orders, government requests)
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities
• Enforcement of our Terms of Service

3.4 With Your Consent

We may share information with third parties when you explicitly authorize us to do so.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Role-based access and multi-factor authentication
• Regular Audits: Security assessments, penetration testing, and vulnerability scans
• Infrastructure Security: Secure data centers with physical and network security
• Employee Training: Staff trained on data protection and confidentiality practices
• Backup and Recovery: Regular data backups and disaster recovery protocols

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest standards.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services and fulfill the purposes outlined in this policy
• Comply with legal, regulatory, and contractual obligations
• Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format

6.2 Correction and Update

• Correct inaccurate or incomplete information
• Update your account details at any time

6.3 Deletion

• Request deletion of your personal information
• Close your account and remove associated data

6.4 Restriction and Objection

• Restrict processing of your information
• Object to certain uses of your data

6.5 Opt-Out

• Unsubscribe from marketing communications
• Disable cookies through browser settings
• Withdraw consent where processing is based on consent

6.6 Data Protection Authority

• File a complaint with your local data protection authority

To exercise these rights, please contact us at [privacy@sorinio.com] or [support@cyclebreeze.com].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze platform usage and performance
• Personalize content and advertisements
• Provide security features

You can control cookies through your browser settings. However, disabling cookies may affect platform functionality.

Types of Cookies We Use:

• Essential Cookies: Required for platform operation
• Performance Cookies: Help us improve user experience
• Functional Cookies: Remember your preferences
• Analytics Cookies: Provide usage insights
• Marketing Cookies: Deliver relevant advertisements (if applicable)

8. Third-Party Links and Integrations

Sorinio may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

9. International Data Transfers

CycleBreeze Technologies operates globally. Your information may be transferred to and processed in countries outside your residence, including [insert primary operating countries]. We ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Compliance with applicable data protection laws (GDPR, CCPA, etc.)

10. Children’s Privacy

Sorinio is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via:

• Email notification
• Platform notification
• Posting on our website

Your continued use of Sorinio after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

CycleBreeze Technologies
Email: privacy@sorinio.com | support@cyclebreeze.com
Address: 16, Adeola Hopewell, Victoria Island, Lagos, Nigeria
Phone: +234 810 997 6152
Website: www.sorinio.com

Data Protection Officer (if applicable):
Email: [dpo@cyclebreeze.com]

13. Compliance and Certifications

CycleBreeze Technologies is committed to compliance with:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA) – if applicable
• Other applicable data protection laws